Any cancellation by you must be initiated by telephone/message to +86-15528237897 OR by email to info@letourpanda.com. We will acknowledge your cancellation by email.
If you cancel or cannot take your tour as a consequence of force majeure, LeTourPanda will refund the amount you have paid less any non-recoverable out-of-pocket costs incurred on your behalf - car rentals, admissions, hotel reservations, tickets etc. We may require you to provide verification to confirm that you were unable to take your tour if you request a refund under this provision. Force Majeure includes impersonal events such as war, civil insurrection, strikes, volcanoes, extreme weather, earthquake or natural disaster that makes it dangerous or impossible to safely undertake the tour. The determination of what constitutes 'Force Majeure' is at the discretion of LeTourPanda.
For cancellation due to any other reasons (such as illness, change of personal circumstances), the date on which the request to cancel is received by LeTourPanda will determine the refund due as follows: If you cancel 7 days or more before the start of the tour:10% cancellation fee.
If you cancel 6 to 2 days before the start of the tour:50% cancellation fee.
If you cancel less than 1 day before the start of the tour or no show: 100% cancellation fee.